FAQ

    1. What must I bring with me to tour an apartment? We require a government issued photo identification for all tours.
    2. What are your fees and monthly charges? We charge a $50 application fee per applicant, a $100 non-refundable administrative fee and a $200 application deposit. Applicant credit results may result in a larger deposit requirement.
    3. What are the income and credit qualifications? We require a gross household income of three times the market rent. Guarantors must earn four times the market rental amount to qualify. Positive credit standing is required for standard approval. Lower scores may require an additional deposit or denial.
    4. What is acceptable “proof of income” to sign a lease? We require the last two consecutive paystubs (30 days), a current LES, last year’s W-2, 3 months’ bank statements or an official offer letter to verify income.
    5. What happens if I qualify for an apartment, but my roommate does not? We could list your roommate as an occupant as long as you qualify on your own.  Your roommate would need to meet our criminal background check, have moderate credit, and good rental history.
    6. Is my application deposit totally refundable? If your application is declined your application deposit will be refunded. If you cancel your application for any reason your application deposit will be retained as liquidated damages. Otherwise, your application deposit is applied to your security deposit and will be refunded, less any deductions, within 45 days of move-out.
    7. If I get a job transfer, can I break the lease? If you are terminating your lease for any reason other than military service transfers, you are responsible for lease cancellation fees.
    8. Can I change to a month-to-month lease plan after my first year? After you have completed your lease term, you are eligible to continue on a month to month basis.
    9. How long is the term of the lease? We can offer flexible lease terms which range from 6-13 months.  Contact the leasing office today for your custom quote.
    10. Do you accept leases for short terms? Yes we do offer short term leases.
    11. Do you offer furnished apartments? We no longer offer furnished units.
    12. Do you offer corporate apartments? Yes we offer corporate apartments.
    13. If something needs to be repaired in my apartment, how do I report it? For your convenience we have a Resident Portal available via the property website. You can send your non-emergency request 24 hours a day 7 days a week.  One of our maintenance team members will promptly address the problem within 48 business hours.
    14. Are residents permitted to paint their apartment? Each apartment comes with an option to upgrade two accent walls.  We do allow you to paint your apartment however it is your responsibility to return the apartment to its original condition before moving out. Contact the office for paint supplies in order to correctly match the paint color.
    15. When is my rent payment due? Rent is due on the first day of each month.
    16. What day of the month am I liable for a late charge? Any rental payments received after the 5th of each month are considered late and a 10% late fee is applied. If you are paying your rent late you will also forfeit any monthly discounts you are receiving.
    17. Will you accept electronic payments from my bank? We accept Visa, MasterCard, and Discover for a small transaction fee. We also accept electronic payments from your bank account free of charge. You can also set-up recurring automatic payments from your bank account free of charge.
    18. Is there a place where I can pay my rent after office hours?
      Please contact the leasing office for details.
    19. There is a person who might be staying with me for a while, is that permitted by the lease? Any guest staying for longer than seven consecutive days will require written permission from the leasing office. Anyone living in the apartment home must submit an application and meet our credit and background standards.
    20. My children live with me in the summer; do I need to notify your office when they arrive? For your safety, any guest staying for longer than seven consecutive days will require written permission from the leasing office. This includes anyone under 18.
    21. Am I required to have renters insurance? You are not required to have renter’s insurance, but we highly recommend it.
    22. Can I install my satellite dish at my apartment? No, but cable is included in the rent free of charge.
    23. Where do I register to Vote? Voter registration can be done in person at the Department of Motor Vehicles or on their website at www.dmv.state.va.us
    24. How is your property different from the competition?
       1) We are nestled behind half million dollar homes and located in the heart of Chester – located just minutes from I- 288 and I-95, Fort Lee.
      2) Professional, Friendly and Sincere Office and Maintenance Staff.
      3) Located in a renowned School District including: Ecoff Elementary, Carver Middle and Thomas Dale High.
      4) We are within walking distance to shops, restaurants and the library.
      5) Our apartments offer open floor plans with vaulted ceilings, stainless steel appliances, maintenance free electric fireplace, ceramic tile entryway, ample closet space, full-size washer and dryers, and private balcony or patio.
      6) Our Clubhouse features a 24 hour fitness center, pool side area with a grilling station, tennis courts, and playground. We also have a Resident Recreation Room for rent for parties, get togethers, and celebrations.
    25. Will you accept my delivery packages for me? Yes, however packages must be picked up in a timely fashion and no perishables will be accepted.
    26. What utilities are included in my lease? Premium cable, internet, trash, full-size washer & dryers, and pest control.
    27. Is there any additional storage space available at your property? Yes, we have garages available on site for an additional $125.
    28. Do you have reserved parking? We offer one assigned spot at no charge.  We also offer garages for an additional monthly charge.
    29. I have a motorcycle, where can I park it? If you have a motorcycle as a second vehicle it will need to be parked in our over flow section unless this is your only vehicle and has a parking decal.
    30. Does the property have a fitness center? Yes
    31. Does the property have a swimming pool? We have 2 swimming pools with outdoor kitchen.
    32. Does the property offer on-site recycling? No, but there is a recycling service located at the local library located within a ¼ of a mile from our location.
    33. Are gas grills permitted at your property? Due to the county regulations, no open flame cooking devices are permitted at your apartment.  For your convenience there is one centralized grill at the pool.
    34. What kind of pets do you allow? Do you permit exotic pets?  We welcome cats and dogs. We do not allow exotic pets.WWe welcome cats and dogs.  We do not allow exotic pets.e welcome cats and dogs.  We do not allow exotic pets.
    35. How many pets may I have? We allow 2 pets per apartment with a combined weight of no more than 100lbs.
    36. Are there any deposits, special fees, or monthly charges to have a pet? $300 for the first pet, $200 for the second and $10/month per pet

 

Please call our community if you have any other questions. We are happy to answer your questions and discuss any personal concerns.